Refund Policy
We value your satisfaction and offer refunds on eligible purchases within 14 days of the original transaction date. Refunds apply only under the specific conditions outlined below.
Digital Products
Due to the nature of digital goods, refunds are not provided once the product has been accessed, downloaded, or utilized. We encourage you to thoroughly review product descriptions before making a purchase.
Physical Products
If you are unsatisfied with a physical product, please contact us within 14 days to initiate a refund request. The item must be returned in its original, unused condition. Return shipping costs are the responsibility of the customer. Upon receiving and inspecting the item, we will process your refund to the original payment method.
Live Sessions
Refunds for live sessions are available if requested at least 24 hours before the scheduled session time. Cancellations within 24 hours may not be eligible for a refund, though we may offer to reschedule. Once a session has been attended or accessed, no refunds will be provided.
Delivery Policy
Your order will be processed and shipped within 5–7 business days from the date of purchase. All orders are shipped with tracking information provided upon shipment confirmation.
Domestic Shipping
Delivery typically takes between 3–7 business days after the order has been shipped.
International Shipping
Delivery times vary depending on the destination country and customs processing times. The customer is responsible for any customs duties or taxes imposed by their country.
Return Policy
We understand that sometimes a product may not meet your expectations. Returns are accepted under the following conditions.
Return Window
Returns are accepted within 30 days of the original delivery date.
Condition
Items must be returned in their original, unused condition, with all tags and packaging intact.
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of items returned without tracking. Once we receive and inspect the returned item, we will process your refund or exchange as requested.
Cancellation Policy
We offer flexibility to cancel subscriptions and reservations under the following terms.
Subscription Cancellations
Subscriptions can be canceled after fulfilling the contracted agreement. Once a billing period has commenced, no refunds will be issued for that period.
Live Session Cancellations
Live sessions may be canceled up to 48 hours before the scheduled time. Cancellations made within 48 hours of the scheduled time will be charged for that session.
Contact Information
We prioritize clear and accessible communication. If you have any questions, concerns, or need assistance, please don't hesitate to reach out.
Our customer service team is committed to resolving any issues promptly and efficiently.
2875 NE 191st Street, Suite 406, Aventura, FL 33180 — Visits by appointment only.
Data Privacy & Security
Your privacy and data security are of utmost importance to us. Matteen.com is fully compliant with PCI standards, ensuring that your payment information is securely processed and protected.
We do not store your payment information on our servers. All transactions are securely processed through trusted payment gateways. Our website is equipped with HTTPS encryption and other industry-standard security measures to safeguard your personal data.
Pricing & Promotions
We believe in transparent pricing and clear communication about promotions.
Currency
All prices on our website are displayed in USD. If you are purchasing from outside the United States, please be aware of any exchange rates or fees your bank may apply.
Promotions & Discounts
Any promotional offers, discounts, or trials are clearly outlined with specific terms and conditions. These terms are visible during checkout and in any related promotional materials.