The Right Angle Cross of Service 3 in One Paragraph
The Right Angle Cross of Service 3 is your invitation to make things better by seeing what is wrong with them. You walk into a room and notice the one thing that is off. You read a contract and find the clause nobody else caught. You meet a project and feel the place where it has gone crooked. The correction is not a complaint. The correction is the work. Your path runs through honest noticing, clear opinions about what would actually improve the situation, and the patient stillness to wait for the right moment to act. You’ll be tempted to fix everything you see, including people who did not ask, and that is the trap on this cross. The release is to use the correction where it is wanted, sit with the rest, and let your opinions land in the situations that are actually yours to improve. Service on this cross is not servitude. It is the contribution of an eye that sees clearly and a mind that can name what needs to change.
Listen to MATTEEN on the Right Angle Cross of Service 3, a mechanical breakdown of the four gates, life purpose, and correction pattern of this cross.
MATTEEN on the Right Angle Cross of Service 3
The Right Angle Cross of Service 3 at a Glance
- Life Purpose: Personal contribution through correction; the path from Gate 18 to Gate 52 that this cross is built around, walked one fix at a time
- Strengths: The splenic instinct for what is wrong, clear opinions about how to make it right, the stillness to wait for the right moment, patience as a structural quality
- Challenges: Correcting people who did not ask, getting locked into criticism as identity, restless fixing instead of waiting, opinions that arrive ahead of invitation
- Optimal Decision-Making: Let the spleen flag what is off, let the opinion form, then wait for the situation to ask for it; the correction without the invitation is the trap
- Why “Stop Being So Critical” Is Wrong For You: Dimming the corrective eye does not make you nicer; it makes you less useful; the work is using the eye in the right rooms, not closing it
- Leadership Style Possibilities: Lead by improving what already exists, raise the standard quietly, hold steady while others react, name what is off in a way the room can use
- Career Path Possibilities: Editor, auditor, quality control, restoration specialist, therapist, coach, engineer, inspector, craftsperson, anything where what you fix stays fixed
- Relationships and Communication: Your eye sees what is off in the people you love; the work is choosing which corrections to voice and which to hold; intimacy thrives when your noticing is welcomed, not when it is unsolicited
Definition: The Right Angle Cross of Service 3 is a personal incarnation cross in Human Design formed by Gate 18 (The Gate Of Correction) as the Conscious Sun (Personality Sun), Gate 17 (The Gate Of Opinions) as the Conscious Earth (Personality Earth), Gate 52 (The Gate Of Stillness) as the Unconscious Sun (Design Sun), and Gate 58 (The Gate Of Vitality) as the Unconscious Earth (Design Earth). Written in shorthand as 18/17 | 52/58. It belongs to the Quarter of Duality and represents a life purpose centered on personal contribution through correction, opinion, and the joy of fixing what is broken. Generate your free Human Design chart on HumanCharts to find out whether you carry it.
Some people see what is wrong before they see what is right. They walk into a room and clock the broken hinge, the awkward seating, the sentence in the report that does not quite make sense. They are not negative people. They are tuned to correction the way a musician is tuned to a flat note. The Right Angle Cross of Service 3 is the Human Design label for one specific version of that wiring.
Structurally, it is one of the 192 incarnation crosses in Human Design. An incarnation cross is the deepest layer of a chart. It is the cross-shaped pattern formed by the four most important planetary positions: the Conscious Sun, the Conscious Earth, the Unconscious Sun, and the Unconscious Earth. Together those four gates describe the life purpose the design is built around.
Right Angle crosses are personal. The life purpose is oriented toward your own awakening, the cycle of self-discovery you walk for yourself rather than transmitting outward to humanity. Unlike Left Angle crosses, which complete in the people they reach, Right Angle crosses complete inside you. The teaching is for you first.
The Right Angle Cross of Service 3 is identified by four gate positions:
- Conscious Sun (Personality Sun): Gate 18, The Gate Of Correction
- Conscious Earth (Personality Earth): Gate 17, The Gate Of Opinions
- Unconscious Sun (Design Sun): Gate 52, The Gate Of Stillness
- Unconscious Earth (Design Earth): Gate 58, The Gate Of Vitality
Written in Human Design shorthand: 18/17 | 52/58. Gate 18 sits in the Spleen, Gate 17 in the Ajna, and both Gate 52 and Gate 58 in the Root. The cross runs on the splenic instinct for what is wrong, the mental clarity to articulate it, the stillness to wait for the right moment, and the root pressure of joy that keeps the work alive.
This cross belongs to the Quarter of Duality, which is about bonding and relationships, the territory where two come together. Correction on this cross lands inside relationships: a person, a team, a project, a community.
A note on language. Human Design calls each of these positions a Gate, but each Gate is also a Gift, drawn from the 64 hexagrams of the I Ching. The Gene Keys system, developed by Richard Rudd, uses the same 64 patterns. Gate, Gift, and Gene Key all point to the same archetypal pattern.
This cross is paired with the Right Angle Cross of Service 4 (58/52 | 18/17), which uses the same four gates with the Conscious Sun on Gate 58 instead of Gate 18.
Your life purpose on the Right Angle Cross of Service 3 is personal contribution through correction. You are designed to see what is broken in a situation and to articulate, clearly, what would make it right. Your life is structured around the movement from instinctive noticing into shared opinion. The cross asks you to live correction as a lived practice that runs through your work, your relationships, and the rooms you walk into. That path is internal. It is walked through your own life, one situation at a time, and it completes inside you.
The mechanism is the splenic alarm. You feel what is off before you can name it. The spleen flags. The mind catches up. The opinion forms. And then the question is what to do with it. Most people on this cross spend the first half of life learning that not every correction needs to be voiced and the second half learning which ones absolutely do.
The release is recognizing that the work is not “fix everything.” The work is correct what is yours to correct, in the rooms that invited you, in the moments the situation is actually asking. The rest is noticing without acting. The eye stays open. The mouth chooses.
What this cross is asking of you, in practical terms:
- Walk the path from instinctive correction into clear opinion across a lifetime, in your own body
- Live the urge to fix fully enough to learn where it lands and where it doesn’t
- Hold the corrective frequency without weaponizing it against the people you love
- Live service as a daily practice grounded in your splenic compass, not as a performance of helpfulness
- Stay with the stillness when there is nothing to fix yet
Every incarnation cross has strengths and challenges. Strengths are what this cross does at full power when its mechanism is honored. Neither is moral. Both are mechanical.
- The splenic instinct for what is wrong. Your spleen flags the off-note before your mind has language for it. You know a contract is bad before you have read the clause. You know a hire is wrong before the interview ends. You know a system is broken before the metrics show it. This is one of the most useful instincts a human being can have, and it is structural for you.
- Clear opinions about how to make it right. Your Ajna does not just register what is off. It produces a specific picture of what better would look like. The combination is rare. Most people who see what is wrong cannot say what would work instead. You can.
- The stillness to wait for the right moment. Gate 52 in the Root gives you the capacity to sit with what is broken without rushing to fix it. The stillness is not passivity. It is the readiness state that lets you act in the right window rather than the first one.
- Patience as a structural quality. You can stay with a long, slow problem that other people would abandon. Restoration work, deep-edit work, multi-year improvement projects, recovery processes. The cross is wired for the kind of fix that takes time.
- The joy of useful work. Underneath the correction is a root-level pressure that turns useful work into pleasure. When the fix lands and the thing actually works better, your body registers something close to delight. That delight is the fuel that keeps the service from becoming drudgery.
Challenges are the predictable distortions that show up when this cross is forced or overridden. None of them are character flaws. All of them are recoverable.
- Correcting people who did not ask. This is the central trap. Your eye sees what is off in your partner, your parent, your friend, your colleague, and your mouth offers the correction before the invitation has arrived. The correction may be technically right and relationally wrong. The cost is the relationship.
- Getting locked into criticism as identity. When the corrective eye becomes the whole personality, the cross flattens. You stop being someone with sharp opinions and become someone who is always finding fault. The two look similar from outside and feel very different from inside.
- Restless fixing instead of waiting. The Root pressure can override the stillness. You start fixing because the pressure is uncomfortable, not because the moment is right. The fix often does not hold. The cross loses its timing.
- Opinions that arrive ahead of invitation. Your Ajna produces a clear view fast. The view is usually correct. The arrival is often early. The room is not ready. The opinion lands as imposition rather than contribution.
- Mistaking correction for love. You can confuse the act of correcting someone with the act of caring about them. The two can coexist, but they are not the same. People want both to be cared for and to be left alone with their own messiness. Loving them sometimes means not correcting them.
- Service that becomes servitude. When the work loses its joy, the cross collapses into duty. You keep fixing because you do not know how to stop, not because the work is alive. The body knows the difference. The cross only runs cleanly when the joy is intact.
- Holding the standard so high it becomes hostile. You can raise the bar in a way that the people around you experience as attack. The standard is real. The delivery is the question. Without a kind delivery, the standard becomes a wall.
The repair pattern is the reverse of the distortion. The recovery is not motivation. It is letting whatever has been overridden come back. Close the mouth when the room did not ask. Sit with the discomfort of the unfixed thing. Let the joy come back into the work. Trust the splenic timing, even when the mind wants to rush.
Everything in life is a function of decision-making. Every life unfolds through the decisions made within it. Your incarnation cross is the deepest map of what you are here to do. Your decision-making is how you actually live it.
The specific mechanic of how decisions arrive depends on the rest of your chart. You can read the full breakdown in the Human Design’s seven inner authorities. What the Service 3 cross asks of you sits underneath whatever authority is yours.
On this cross you tend to run into the same kind of decision repeatedly. Do I voice this correction or hold it? Do I fix this thing or let it stay broken? Do I act on this opinion or wait for the situation to come to me? Do I take this job because it needs fixing or pass because the people are not ready to be helped? These questions arrive again and again because the cross is built around them.
The structural answer is to let the spleen flag, let the opinion form, and then wait for the situation to ask. The correction without the invitation is the trap on this cross. When the invitation arrives, the same correction that would have been intrusive becomes useful. Same words. Different timing. Entirely different result.
Practical patterns that tend to land cleanly on this cross:
- Let the spleen flag first; do not skip the instinct and reason your way to the conclusion
- Let the opinion form before voicing it; the first draft of the correction is rarely the right one
- Wait for the room to ask; unsolicited correction almost always misses
- Notice when you are fixing to relieve the pressure rather than because the moment is right
- Stay with the stillness when there is nothing to fix yet; the stillness is part of the design
- Generate your free chart to find your specific Energy Type and Authority, then read those pages to learn the mechanic that fits you
The pattern most worth interrupting is the urge to correct the moment you notice. Noticing and voicing are two different decisions. The cross asks for both to be conscious.
This is the advice you have probably been given for years. Stop being so critical. Be more positive. Focus on the good. Stop nitpicking. Lighten up. Praise more, criticize less. Just appreciate things as they are.
The advice is wrong for you. Not slightly wrong. Mechanically wrong. It is built for a different design than yours.
Your cross is built around correction. Your splenic instinct for what is off and your Ajna’s clarity about what would work better are structural features of the design. Dimming them does not make you a nicer person. It makes you a less useful person, and a more frustrated one. The world has plenty of people who do not notice what is broken. It does not need you to join them.
Your conscious face on this cross is the corrective eye. The eye runs underneath your daily life whether you want it to or not. You walk into a room and the noticing happens before you can stop it. Trying to suppress the noticing is exhausting and does not work. The eye does not turn off. It just gets routed underground, where it becomes resentment and silent criticism instead of useful contribution.
Your unconscious side on this cross carries the stillness and the joy of useful work. You are designed to sit with what is broken until the right moment to act arrives, and to take pleasure in the fix when it lands. The advice to “stop being critical” misreads the stillness as passivity and the joy of correction as negativity. Neither reading is accurate.
The bad-advice industry around this cross is enormous. Positive-thinking books. Toxic-positivity workplace culture. “Focus on the good” coaching. Programs that train people to never voice a complaint. All of it presupposes that you should be optimizing for harmony at the cost of honesty. On this cross, that optimization is the trap.
What is actually correct for you:
- Let the corrective eye stay open; the noticing is the design working
- Choose which corrections to voice based on whether the room asked
- Hold the standard, but deliver it in a form the room can actually use
- Take the joy of useful work seriously; it is not a guilty pleasure, it is fuel
- Sit with the unfixed thing when the moment is not ready; the stillness is part of the design
- Notice every time you are about to apologize for noticing what is broken; the noticing is not the problem
The reason “stop being so critical” hurts you is not because the advice is bad in general. It is because it asks you to disable the exact function this cross is built around.
These are possibilities, not prescriptions. There are many variables in any chart, and your job is to read this in light of your own design and make your own decisions. The patterns below tend to emerge when this cross is honored, but you may find your own version that is not on this list.
You tend to lead through improvement more than through invention. You walk into something that already exists, you see what is off, and you make it better. Your leadership looks less like a founder building from scratch and more like an editor making the manuscript work, a head of quality raising the floor, a coach helping the team unlearn the bad habit, a restorer bringing the old building back to life.
This is leadership by raising the standard. People come to you because they trust your eye. You see what is wrong with the draft, the process, the relationship, the system, and you can name a path to what would work better. Your influence often runs underneath official authority: you become the person whose feedback the team waits for, whose opinion the founder asks before deciding, whose review of the work makes the work hold up.
Possible orientations:
- Lead with the standard, but deliver it in a form the room can use
- Hold the steady eye when others have lost theirs in the urgency
- Choose which corrections to voice and which to hold for later
- Trust the splenic timing; the right moment is rarely the first moment
- Let the joy of useful work be visible; teams take cues from the leader’s relationship to the work
- Let the people who need your eye come to you, rather than chasing fixes everywhere
These are possibilities, not prescriptions. Many people carry this cross and find one of these paths feels alive. Many others find their own path that is not on this list. What this cross tends to align with is work where the product is improvement, but the specific role can take many shapes, and your own path may surprise you.
Possible directions include:
- Editor, copy editor, or developmental editor
- Auditor, accountant, or compliance officer
- Quality control, inspector, or standards body
- Restoration specialist (buildings, art, furniture, instruments, ecosystems)
- Therapist, coach, or counselor (correction as care)
- Engineer, mechanic, or technical troubleshooter
- Craftsperson whose work requires precision
- Doctor, surgeon, dentist, or specialist clinician
- Curator, conservator, or archivist
- Consultant brought in to fix the thing that has stopped working
What tends to misalign with this cross is work that requires ignoring what is broken in order to function. Sales roles that punish honest feedback, environments where complaints are forbidden, organizations whose culture rewards “team players” who never voice concerns, and any job where your noticing is treated as the problem all sit on the wrong side of this design. You can survive in those environments for a while, but the corrective eye does not turn off, and the suppressed criticism becomes resentment that eventually shows up somewhere.
If you are evaluating a career change, the simplest test is honest: does this role let me use my eye, or does it require me to pretend I do not see what I see? On this cross, that question matters more than the title or the paycheck.
In close relationships, your eye sees what is off in the people you love. You notice the habit that is not serving them, the way they keep losing the same argument with their boss, the food that is making them tired, the friend who is not actually a friend. The noticing is automatic. The choice is what to do with it.
The work is to recognize that not everything you see is yours to voice. Your partner did not necessarily come into the relationship asking to be improved by you. Your parent is not necessarily asking to be corrected. Your friend may want to be heard, not fixed. The corrective eye is a strength in the right rooms and a wedge in the wrong ones. Intimacy thrives when your noticing is welcomed, not when it is unsolicited.
There is a polarity on this cross worth naming. The same eye that can save a partner from a bad decision can also turn the home into a place where they never quite measure up. Both modes live in the same cross. The maturity is recognizing the difference between care-shaped correction and control-shaped correction. The first lands as love. The second lands as attack.
Conflict is best handled by waiting before voicing. Your first read of a conflict is usually accurate about what is wrong. It is usually inaccurate about what to do with the information right now. Sit with it for a day. Let the spleen settle. Let the opinion mature. Speak when the room is open, not when the irritation peaks.
You are wired for relationships where:
- Your eye is welcomed as a contribution, not treated as the problem
- The corrections that matter get voiced; the rest get held
- The joy of useful work is shared, not just the catalogue of what is wrong
- Stillness is allowed; you do not have to fix everything to be loving
- Your partner can hold their own life without needing you to repair it
Gate 18, The Gate Of Correction (Conscious Sun / Personality Sun)
Gate 18 sits in the Spleen as your Conscious Sun, the gate you most consciously identify with. Gate 18 is the gate of correction, the splenic instinct for what is wrong with a situation. It is the part of you that walks into a room and immediately senses what is off, the eye that reads the contract and finds the bad clause, the body that hears a story and knows which detail is off.
The function of Gate 18 is correction in service of what could be. Not nitpicking, but the instinct that recognizes the difference between what is and what would actually work. People feel the difference between someone criticizing for sport and someone who genuinely sees a better way. Gate 18 is the second one.
The trap is correcting where you were not invited. The release is to let the noticing happen and choose carefully where to voice it. Gate 18’s channel partner is Gate 58, forming the Channel of Judgment (18-58) when both are activated. Read the full breakdown of Gate 18, The Gate Of Correction.
Gate 17, The Gate Of Opinions (Conscious Earth / Personality Earth)
Gate 17 sits in the Ajna as your Conscious Earth, the grounding counterweight to your Conscious Sun. Gate 17 is the gate of opinions, the mental processing that takes the splenic noticing and turns it into an articulable view of what would be better. It is the part of you that does not just feel something is off, but can say specifically what is off and why.
The function of Gate 17 is opinion in service of correction. As the Conscious Earth of this cross, Gate 17 grounds the corrective instinct of Gate 18 in clear thought. The splenic alarm gets a mental form. The instinct becomes language.
The trap is opinions delivered ahead of invitation. The release is to let the opinion form fully and wait for the room to ask. Gate 17’s channel partner is Gate 62, forming the Channel of Acceptance (17-62) when both are activated. Read the full breakdown of Gate 17, The Gate Of Opinions.
Gate 52, The Gate Of Stillness (Unconscious Sun / Design Sun)
Gate 52 sits in the Root as your Unconscious Sun, the bodily driver running below the level of self-recognition. Gate 52 is the gate of stillness, the structural capacity to sit with a situation until the right moment to act arrives. It is the part of you that can hold tension without rushing to discharge it.
The function of Gate 52 is the readiness state. Not passivity, but the focused stillness that lets you act in the right window. As the Unconscious Sun of this cross, Gate 52 is the timing engine underneath the correction work. The splenic noticing happens fast. The action is slow. Gate 52 is what holds the gap.
The trap is letting the root pressure override the stillness, fixing things to relieve discomfort rather than because the moment is right. The release is to trust that the stillness is the design and let it run its full length. Gate 52’s channel partner is Gate 9, forming the Channel of Concentration (9-52). Read the full breakdown of Gate 52, The Gate Of Stillness.
Gate 58, The Gate Of Vitality (Unconscious Earth / Design Earth)
Gate 58 sits in the Root as your Unconscious Earth, the bodily grounding of your design. Gate 58 is the gate of vitality, the joy that arises from useful work. It is the part of you that takes pleasure in the fix when it actually fixes the thing.
The function of Gate 58 is joy in service. The root pressure of Gate 58 is what keeps the corrective work alive and prevents it from collapsing into duty or drudgery. Where Gate 52 holds the stillness, Gate 58 carries the energy that wants to be useful. The combination is the engine of the cross: stillness until the moment, then joyful work.
The trap is letting the work lose its joy and become servitude. When that happens, the cross collapses into chronic dissatisfaction. The release is to honor the joy as part of the design, not as a luxury. Gate 58’s channel partner is Gate 18, forming the Channel of Judgment (18-58) when both are activated. Read the full breakdown of Gate 58, The Gate Of Vitality.
The four gates of this cross work together in a clear sequence. The mechanism for you on this cross runs in this order:
- Gate 18 flags what is off. The Conscious Sun is the splenic instinct that registers correction before anything is articulated. This is the structural feature that distinguishes this cross from any other.
- Gate 17 turns the instinct into an opinion. The Conscious Earth gives the noticing a mental shape, a specific picture of what would work better.
- Gate 52 holds the stillness. The Unconscious Sun is the readiness state that waits for the right moment to voice the opinion or act on the correction.
- Gate 58 carries the joy. The Unconscious Earth is the root pressure of vitality that keeps the work alive and makes the fix feel good when it lands.
The breakdown points are predictable. Override Gate 18 with politeness and the noticing goes underground as resentment. Withhold Gate 17 and the opinion never forms; you stay vaguely irritated without clarity. Skip Gate 52 and you fix to relieve pressure rather than because the moment is right. Lose Gate 58 and the work becomes duty. The cross works at full power only when all four gates are honored. The mechanism is the message.
Right Angle incarnation crosses are carried by all seven personal-destiny profiles: 1/3, 1/4, 2/4, 2/5, 3/5, 3/6, and 4/6. Each profile expresses this cross differently.
1/3, The Investigator Martyr
You investigate what is broken through deep study and then test corrections through trial and error. The first attempt at the fix usually fails. You learn from the failure and refine the correction. Over a lifetime you build a personal library of what actually works, drawn from your own track record of trying, failing, and trying again. The release comes when you stop apologizing for the failed attempts and let them be the research they are. For the full breakdown, see The 1/3 Profile in Human Design.
1/4, The Investigator Opportunist
You investigate what is broken deeply and then deliver your findings into your close network. Your corrections land hardest with the people who already trust you. At your best, you become the friend, partner, or colleague whose eye the inner circle relies on. The shadow is becoming so fixed on your reading that you cannot hear when the network pushes back. For the full breakdown, see The 1/4 Profile in Human Design.
2/4, The Hermit Opportunist
You correct in private, then deliver into your network when the call arrives. Your time alone is where the noticing matures and the opinion forms. The call comes through a friend, a colleague, or a community asking for your eye on something. At full power, you become the trusted private fixer for a small circle. The shadow is leaving the call unanswered. For the full breakdown, see The 2/4 Profile in Human Design.
2/5, The Hermit Heretic
You are pulled out of your private noticing into public problem-solving. People project that you can fix what they cannot. Sometimes you can, often the projection is wrong. The 5th line means your corrections land as universal solutions or as massive failures, rarely in between. The release is delivering the correction when the situation actually warrants it and refusing the call when the projection is off. For the full breakdown, see The 2/5 Profile in Human Design.
3/5, The Martyr Heretic
You live the most dramatic version of the trial-and-error correction story. You try the fix, it blows up, the situation calls you back to try again, and the next attempt either becomes the universal solution or compounds the disaster. People project you as the genius fixer or the destroyer of value, often both at once. The release is recognizing the trial and error is the work, and the projections are not your problem. For the full breakdown, see The 3/5 Profile in Human Design.
3/6, The Martyr Role Model
You walk the 6th line’s three phases. The first thirty years of trial and error give you a deep library of what does and does not work. The middle years on the roof give you the perspective to see correction as a craft rather than a reflex. The role model phase brings the integration: you become someone whose lived experience of fixing and breaking makes your opinion trustworthy. The release is realizing the early failures were the training. For the full breakdown, see The 3/6 Profile in Human Design.
4/6, The Opportunist Role Model
You codify the correction work for others. Your network gives you personal reach; your role model lived authority gives you credibility. You become the figure in your community whose standards set the tone: the editor everyone shows their work to, the elder whose feedback is sought before decisions, the friend whose opinion functions as quality control. The shadow is the imposed-standard dynamic. The release is honesty about which phase you are actually in. For the full breakdown, see The 4/6 Profile in Human Design.
- Gates: Conscious Sun in Gate 18 (Correction), Conscious Earth in Gate 17 (Opinions), Unconscious Sun in Gate 52 (Stillness), Unconscious Earth in Gate 58 (Vitality). Written as 18/17 | 52/58.
- Type: Right Angle (personal) incarnation cross. Life purpose is oriented inward, toward your own awakening.
- Purpose: Personal contribution through correction; walk the path from Gate 18 to Gate 52 that this cross is built around, one situation at a time.
- Quarter of Duality. Correction lands inside relationships: a person, a team, a project, a community.
- Profile variations: All seven personal-destiny profiles carry this cross: 1/3, 1/4, 2/4, 2/5, 3/5, 3/6, and 4/6. Each expresses the cross differently.
- Misaligns with: suppressing the corrective eye, voicing every opinion without invitation, fixing to relieve pressure, letting service become servitude.
A Direct Transmission from MATTEEN
“Your cross is the corrective eye. You see what is broken. You know what would work better. You can sit with the situation until the right moment to act arrives, and the moment the fix lands, your body knows. The trap on the way is correcting where you were not invited, voicing the opinion before the room asked, fixing to relieve the pressure rather than because the moment is right. Let the spleen flag. Let the opinion form. Wait. The eye is not the problem. The timing is the practice. Choose which corrections to voice. Hold the rest. The joy of useful work is fuel, not luxury. Service on this cross is not servitude. It is the contribution of someone whose noticing actually makes the situation better.”
Matteen Terrany